Turn-Around Time

12-18 Business Days 
(Excludes Weekends/Holidays)

*Turn-Around Time begins the next business day following the close of preorder and may be extended to 21 business days during monthly launches.  

We can not guarantee a package will arrive on/before a certain date.  If you would like to receive a package faster, select USPS Priority as the shipping option when checking out.

Given the certain circumstances surrounding COVID-19, transit times have been extended from several days to weeks regardless of shipping method.  Please keep this in mind when placing your order, as once it was been dropped off at the post office, it is out of our hands.

Please ensure you double check your shipping address as we will not replace any product shipped to the wrong address. 

If a package arrives with the contents broken, please feel free to contact us via email: tianailedithawaii@gmail.com within 48 hours of receiving the package.  Include a description of the condition of the contents as well as photos for verification.